FAQs & contact us

We are unable to accommodate custom fabrication requests. All customizations would need to be performed in the field by a local fabricator and may void the warranty on the unit. 

We are unable to supply CAD or Revit files for design. Please reference the item’s spec sheet for more information or submit an inquiry through the contact us form for more specific questions. 

Regency products can be purchased through WebstaurantStore and The Restaurant Store.

We do not sell direct to customers, please visit one of our distribution partners to plan an order.

Please check with our distribution partners for more details on where Regency is available for purchase.

We do not have a customer service phone line, but you can reach out to us through the contact us form with any questions you may have.

To obtain warranty information or make a claim against this warranty, please contact the location where you purchased the product.

• Items purchased on www.WebstaurantStore.com: Please use the online chat feature or email [email protected].You will need your order number to make an inquiry or claim.
• Items purchased at The Restaurant Store: Please contact your local store directly.
• Items purchased on www.TheRestaurantStore.com: Please use the online chat feature or email [email protected]. You will need your order number to make an inquiry or claim.
• Items purchased through Clark Food Service Equipment or PRO Marketplace: Please contact your account manager directly. If you do not know your account manager, please call 717-392-7363.

Please reference your Warranty Document for more details.

Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, Regency is not setting up new distribution accounts.